At phjoy, your privacy is a priority. This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe for every player in the Philippines. By using our platform, you agree to the practices described here. If you have any questions, our FAQ page is a great starting point.
A clear look at the personal information phjoy gathers and the reasons behind it.
When you create an account on phjoy, we collect basic personal information such as your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 18 years, and set up your account correctly. We also use your registration details to communicate important account updates, security alerts, and platform notifications. Providing accurate information at the point of registration helps us deliver a smoother, more personalised experience for every Filipino player. Without this information, we would be unable to create or maintain a secure account for you on our platform.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment-related information including your preferred payment method and transaction history on our platform. We do not store full card numbers or sensitive banking credentials directly on our servers — these are handled by our trusted payment processing partners using industry-standard encryption. Financial data is used solely to facilitate your transactions, detect unusual activity, and comply with anti-money laundering obligations applicable in the Philippines. We retain transaction records for the period required by applicable regulations and our internal compliance procedures. Your financial information is never sold or shared with third parties for marketing purposes.
When you access phjoy through a browser or mobile device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and pages visited. This data helps us understand how players interact with our platform so we can improve performance, fix technical issues, and optimise the mobile experience for users across the Philippines. Usage data is also used to detect and prevent fraudulent activity, protect account security, and ensure the platform operates reliably for all players. We do not use this information to identify you personally beyond what is necessary for security and service improvement purposes. You can manage certain data preferences through your browser or device settings.
We use your data only for legitimate purposes that directly support your experience on phjoy.
Your personal data is used to operate and maintain your phjoy account, process deposits and withdrawals in PHP, and deliver the features and services you have signed up for. We use your information to verify your identity when required, respond to your support requests, and send you essential account communications such as transaction confirmations and security alerts. Data is also used to personalise your experience, such as remembering your preferences and displaying content relevant to your activity on the platform. We may use aggregated, anonymised data to analyse platform trends and improve our services over time. At no point do we use your personal data in ways that are inconsistent with the purposes described in this Privacy Policy.
We use your information to protect the integrity of the phjoy platform and to comply with our legal and regulatory obligations in the Philippines. This includes monitoring for suspicious activity, investigating potential fraud or abuse, and verifying that players meet eligibility requirements. Where required by law or by a competent regulatory authority, we may be obligated to disclose certain personal information — in such cases, we will only share the minimum data necessary to fulfil that obligation. We take our compliance responsibilities seriously and maintain internal policies and procedures to ensure your data is handled lawfully at all times. If you have concerns about how your data is being used, you are welcome to contact our support team for clarification.
You have meaningful control over your personal information on phjoy.
You have the right to request a copy of the personal information we hold about you at any time. Simply reach out to our support team and we will provide the relevant details in a clear and accessible format.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Keeping your details up to date helps us serve you better and ensures your account remains secure.
In certain circumstances, you may request that we delete your personal data. Please note that some information may need to be retained to comply with legal obligations or to resolve outstanding matters related to your account.
If you no longer wish to receive promotional communications from us, you can opt out at any time by updating your account preferences or contacting our support team. We will honour your request promptly and continue to send only essential account notifications.
phjoy uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled. Optional cookies, such as those used for analytics or personalisation, can be managed through your browser settings. By continuing to use our platform, you consent to our use of cookies in accordance with this Privacy Policy. For more information about managing cookies, please refer to your browser's help documentation or contact our support team.
If you have any questions or concerns about how phjoy handles your personal data, our support team is ready to help. You can also check our FAQ page for quick answers, or head to our Responsible Gaming page to learn more about the tools we offer to keep your experience safe and enjoyable in the Philippines.